Frequently Asked Questions
Can't find the answers you're looking for? We've shared some of our most frequently asked questions to help you out!
What payment methods do you accept?
We accept payment by credit cards (Mastercard, Visa, American Express), FPX Banking as well as GrabPay. We also accept Online Bank Transfer.
Why can't I pay?
Oh no! Please try an alternative payment method or contact our Customer Service team and one of our representatives will help you as soon as they can!
What are the return/exchange policies?
Unfortunately due to hygiene reasons, we won't be able to offer return and exchange for any of the food items.
If in any case you receive a faulty item, please contact our Customer Service team as soon as possible.
Do you do wholesale?
Yes! Please contact us via the Whatsapp chat or send us a DM at @bobobabaco.
Are Instant Tapioca Pearls included in each bubble tea kit?
Yes! Each bubble tea kit comes with a pack of Instant Tapioca Pearls.
How to prepare the Instant Tapioca Pearls?
There are two methods.
Method 1: Using a microwave
Cut the pack open and heat up in the microwave for 40 seconds.
Method 2: Using boiling water
Submerge the pack in a pot of boiling water for at least 4 minutes.
I followed the boiling water method instructions but the pearls taste hard?
The boiling method may varies depending on various factors, if the pearls taste hard it indicates the pearls are undercooked. Submerge the pack in boiling water for another minute or so, or cook it directly in a pot of boiling water for 2-3 minutes.
How should the pearls taste like?
The pearls should taste soft and chewy and lightly sweetened with brown sugar syrup.
Do I have to remove the plastic packaging of the Instant Tapioca Pearls?
Nope! The packaging is specially designed to withstand high temperature. It is safe to be heated directly in microwave and boiling water.